Shipping Policy

Shipping Policy For Rax Performance

Shipping Process

Our quality control department ensures that all orders are of the highest quality before shipping. In order to learn more about shipping damage, please see the section below titled "Shipping Damages.".

Your order tracking information will be emailed to you once it has shipped, so you can track the delivery status. The courier's website is the best place to track your order. 

It is possible that multiple products will arrive in separate packages in an order, each with its own tracking number. It may take up to 24 hours for online tracking information to be updated after an order has been shipped.

Shipping Costs and Delivery Times

The website lists the product price plus shipping costs. In addition to that, they are subject to any taxes applicable to the location to which they are delivered. For more information, please refer to the "Duties and Taxes" section.

Delivery times vary based on shipping address. We process and ship orders during business days (Monday through Friday). An order typically takes 1 to 5 business days to arrive in Canada and the US. 

Duties and Taxes

Canada

Customers who place orders within Canada will be charged federal and provincial sales taxes. You will be charged different taxes depending on which province you are shipping to. Due to the fact that all orders are shipped from Canada, no duties will be charged upon delivery to Canadian destinations.

United States

When you place an order with us, you acknowledge that this sale takes place outside the United States and that the product will be imported for non-commercial (personal) purposes. Additionally, you acknowledge that your order will be imported into the United States in accordance with the necessary customs requirements, listed as the importer by US Customs and Border Protection.

By executing a power of attorney applicable to a single noncommercial shipment, you authorize Rax Performance to appoint a designated carrier/customs broker as your unpaid agent for customs purposes. As required by US Customs and Border Protection, your order serves as an electronic signature indicating your agreement to the following:

“As an unpaid agent with knowledge of the facts, the designated carrier/customs broker is authorized to execute, pursuant to section 485(f) of the Tariff Act of 1930, as amended, the declarations of the consignee and the owner, and to enter the goods described in the attached invoice containing a true and complete statement of the facts pertaining to the shipment on my behalf or for my account.”

For orders over $3000, or otherwise requiring formal entry, the carrier/customs broker may file the customs entry on your behalf.

International

It is possible to ship internationally with us, but this is done on a case-by-case basis. More information can be obtained by contacting contact@raxperformance.com

Shipping Damages

Once an order has left our facility, the courier is responsible for it. If your package has been damaged, you must contact the courier, which can be identified on the email you received when the order was shipped.